Important Information for Our Guests

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To ensure a smooth experience and prevent any misunderstandings, please note that by confirming your appointment, you are agreeing to the following terms and conditions. We kindly ask you to read them in advance.

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■ Cancellations
We kindly ask that all cancellations be made at least 24 hours in advance.
In case of a no-show without prior notice, we may charge 100% of the reserved service fee. Thank you for your understanding.

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■ Late Arrivals
If you are more than 10 minutes late, we will contact you by phone.
Please note that due to time constraints, we may not be able to provide all of your requested services.

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■ Request for Touch-ups
If you wish to request a touch-up after your visit, please contact us by the following day to reschedule.
Depending on the request, an additional fee may apply.
We do not accept refund requests after the appointment under any circumstances. Thank you for your understanding.

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■ Product Returns and Exchanges
Products that have been opened after purchase cannot be returned or exchanged.
We are not responsible for any skin reactions or issues that may occur from using products purchased at our salon.

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■ Health Conditions
If you are feeling unwell upon arrival, we may ask you to reschedule your appointment in consideration of our other guests.

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■ Concerning Troubles and Misconduct
While we take the utmost care in handling all chemicals, we cannot be held responsible for any allergic reactions or skin irritation that may occur.
If we encounter harassment, unreasonable refund requests, or inappropriate behavior, we reserve the right to involve a third-party agency and disclose personal information as needed to resolve the issue.
Thank you for your understanding.

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We kindly ask that you review the above before making an inquiry or reservation.

With gratitude,
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Sho Honda